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Making Complaints
makingcomplaintsconversationb1

Making Complaints

B1en35 min

What you'll learn

  • Talk about making complaints with confidence.
  • Read and understand passages about making complaints.

Tips for this lesson

  • Repeat new words out loud several times.
  • Try to use today's vocabulary in your own sentences.
  • Don't worry about mistakes — they help you learn!
Step 1 of 7
1Warm-up

Vocabulary

Learn the following words and repeat after your tutor.

  • routine
    routine
    /ruːˈtiːn/
    noun
  • schedule
    schedule
    /ˈʃedjuːl/
    noun
  • habit
    habit
    /ˈhæbɪt/
    noun
  • manage
    manage
    /ˈmænɪdʒ/
    verb
  • making
    making
    /making/
    noun
  • discuss
    discuss
    /dɪˈskʌs/
    verb
Step 2 of 7
2Fill the blanks

Practice Conversation

Complete the dialogue with your own answers.

Teacher
Teacher
Let's talk about making complaints. What do you think?
Student
Student
I think making complaints is very interesting.
Teacher
Teacher
Can you tell me more? Give me an example.
Student
Student
For example, I often...
Teacher
Teacher
That's great! How about in your daily life?
Student
Student
In my daily life, I...
Step 3 of 7
3Fill the blanks

Practice Conversation

Complete the dialogue with your own answers.

Teacher
Teacher
Let's talk about making complaints. What do you think?
Student
Student
I think making complaints is very interesting.
Teacher
Teacher
Can you tell me more? Give me an example.
Student
Student
For example, I often...
Teacher
Teacher
That's great! How about in your daily life?
Student
Student
In my daily life, I...
Step 4 of 7
4Read aloud

Read Aloud

Read your lines aloud with your tutor. Pay attention to pronunciation.

A conversation about making complaints.
A conversation about making complaints.
You: student · Tutor: tutor
Teacher
Teacher
Today we're discussing making complaints. What's your experience with it?
Student
Student
Well, I've always been interested in making complaints. I think it's quite relevant.
Teacher
Teacher
Can you elaborate on why you find it relevant?
Student
Student
Certainly. In my opinion, making complaints affects our daily lives in many ways.
Teacher
Teacher
That's a good point. Would you say it's more positive or negative?
Student
Student
I'd say it has both positive and negative aspects. On one hand...
Step 5 of 7
5Word order

Word Order

Put the words in the correct order to make a sentence.

Example
English.learningamI→I am learning English.
  1. Sentence 1
    Tap the words below to build the sentence.
  2. Sentence 2
    Tap the words below to build the sentence.
  3. Sentence 3
    Tap the words below to build the sentence.
Step 6 of 7
6Picture prompts

Picture Discussion

Look at the images and answer the questions.

Ex. What can you see in this picture?
  1. making complaints scene
    #1

    Describe what you see in this picture about making complaints.

  2. people engaged in making complaints
    #2

    What is happening in this image?

  3. making complaints context
    #3

    How does this picture relate to today's topic?

Step 7 of 7
7Speak freely

Discussion

Discuss these questions with your tutor. Try to give detailed answers.

  1. 1.What are the advantages and disadvantages of making complaints?
  2. 2.How has making complaints changed in recent years?
  3. 3.What advice would you give someone learning about making complaints?
  4. 4.How is making complaints different in your country compared to English-speaking countries?